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  1. Help Center
  2. K15t Support

Partner Customer Discount Requests

Please submit your request here for exceptional cases, such as large-scale Cloud migrations.
Note: All customer discounts are subject to strategic review and are decided based on the specific project requirements and our current GTM focus.

Required fields are marked with an asterisk*

Enter the full name of the end customer

e.g., SEN-12345678

What specific challenges is the customer solving with our apps? (e.g., Compliance, ISO documentation, Variant Management).

Is this part of a move from Data Center to Cloud?

What specific discount are you aiming for?

Powered by Jira Service Management
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